Frequently Asked Questions

How do I add extra details to my downloadable invoices?

Go to MY ACCOUNT > INVOICES. Add the details you’d like to see on your invoice to the box > SAVE > DOWNLOAD. These details will appear on each invoice until you choose to edit/delete the details from the box.

How do I download my invoices?*

Go to MY ACCOUNT > INVOICES > DOWNLOAD   

*Subscribed on the old BYOL site via PayPal?

Go to your PayPal account to download your invoices. Unfortunately you can’t download them from the BYOL site.

What do I get access to with a monthly/yearly subscription?

With either a monthly or yearly subscription you get unlimited access to all of our courses, the ability to ask questions and get help from the community and the BYOL team. You'll also get access to all of the exercise and completed files.

What happens when I cancel?

I will miss you ;) And… you’ll move back to the free subscription. You can still watch all the free videos but you won't be able to watch the paid videos or download the completed class files.

I need to ask a question, where do I do that?

We understand sometimes students need to ask questions to get more information. There's 2 different places you might want to ask a question: 1. If your question is about something in a course or about a course then use the comment section beneath the videos in the course. 2. If you have a question about billing, your account etc., then use the contact us form found at the bottom of the site.

Do you offer Certificates of Completion?

We don't currently offer Certificates of Completion

How do I cancel my subscription?

Please click the MY ACCOUNT > SUBSCRIPTION link from the top right of your screen to cancel your subscription.