Frequently Asked Questions
How can I request to delete and remove all my personal and account details?
If you have cancelled your subscription with us and would also like us to delete and remove all your personal data and account details please email Stephen, Head of Student Zen (firstname.lastname@example.org) who will be happy to assist.
Please note that if you choose to have you account and data fully removed we will not be able to recover any of your course progress, projects, challenges, certificates or other member content. Thanks for your understanding.
Are your courses for Mac or PC?
Our courses can be followed using a Mac or PC.
In the course videos Dan uses a Mac but gives PC equivalent keyboard shortcuts. The Adobe Creative Cloud suite of software is the same across Mac and PC although some menu items may be labelled slightly differently or under a different menu title.
We're confident that you can follow along and get the most out of the courses whether you have a PC or a Mac.
Where are the Design Challenges?
How do I add extra details to my downloadable invoices?
Go to MY ACCOUNT > INVOICES. Add the details you’d like to see on your invoice to the box > SAVE > DOWNLOAD. These details will appear on each invoice until you choose to edit/delete the details from the box.
How do I download my invoices?*
Go to MY ACCOUNT > INVOICES > DOWNLOAD
*Subscribed on the old BYOL site via PayPal?
Go to your PayPal account to download your invoices. Unfortunately you can’t download them from the BYOL site.
What do I get access to with a monthly/yearly subscription?
With either a monthly or yearly subscription you get unlimited access to all of our courses, the ability to ask questions and get help from the community and the BYOL team. You'll also get access to all of the exercise and completed files as well as access to exclusive member only content like design challenges and podcasts. Click here to find out more about our membership benefits.
What happens when I cancel?
I will miss you ;) And… you’ll move back to the free subscription. You can still watch all the free videos but you won't be able to watch the paid videos, download class files or access our other member exclusive content like podcasts and challenges.
We will keep your course progress, projects, challenge submissions and certificates safe for you in your account. Log back in at any time.
I need to ask a question, where do I do that?
We understand sometimes students need to ask questions to get more information. There's 2 different places you might want to ask a question: 1. If your question is about something in a course or about a course then use the comment section beneath the videos in the course. 2. If you have a question about billing, your account etc., then use the contact us form found at the bottom of the site.
Do you offer Certificates for your courses?
Yes! We have newly launched certificates and rolling them out across our courses soon. For more information on how to work towards a certificate and which of our courses award them - visit byol.com/certificates
How do I cancel my subscription?
Please click the MY ACCOUNT > SUBSCRIPTION link from the top right of your screen to cancel your subscription.